Terms & Conditions
Bookings and appointments:
Please note that appointments will be given with a minimum of a 1 hour arrival window, usually 2 hours, we would ask that you are at the premises at least 10 minutes before the appointment time as this gives the locksmith maximum time on site to deal with the reason for the booking. Please make sure the contact on site is at least of the age of 18 this is to protect both parties.
Should the locksmith be running behind we will do our best to inform you, there is the odd occasion when an emergency comes in from the police or other agencies that is a high priority, (elderly have had a fall, child locked in bathroom, parent locked out and children stuck in property etc) and we may not be able to inform you as our resources are all focused on such events.
Once an appointment has been made any amendments need to be made at least 24 hours before the scheduled appointment. Failure to do so may incur a £35 admin charge as we take the bookings in the order in which they come in. This ensures we keep up with the high standard of customer service we offer. should cancellation or amendment be made less than 1 hr before scheduled appointment then the charge shall be raised as if the locksmith had arrived on site as per terms stated below.
Should our locksmith arrive on site during the given appointment arrival time frame and there is no answer or isn’t able to carry out the work/inspection due to no access to the premises a reasonable time frame will be given (15 mins) then a £50 trip charge will be raised and invoiced for and the appointment shall have to be re-scheduled.
Payment for work completed:
You agree upon making a booking with Veteran Locksmiths that all work shall be paid for immediately on completion. Our locksmith will provide you with the cost for works involved whilst on site. Occasionally this can increase once work has started as some types of doors and locks are more complex and what could be causing the initial issue may always be the main issue, the locksmith shall inform you as they work. At anytime you are not happy with the cost please stop the locksmith he will cease work immediately and will take payment for the work done thus far.We accept Debit/Credit Card/Cash WE CANNOT ACCEPT CHEQUES we may on some occasions accept payment on invoice.
If the work involved requires a quote, this shall be sent formally via email for you to approve. Should the quote be above £500 a 50% deposit will be required before parts are ordered.
Landlord and Commercial Customers:
You agree upon making a booking with Veteran Locksmiths that all work shall be paid for within 30 days on receipt of invoice. Our locksmith will provide you with the cost for works involved whilst on site or via a verbal quote. Occasionally this can increase once work has started as some types of doors and locks are more complex and what could be causing the initial issue may always be the main issue, the locksmith shall inform you as they work. At anytime you are not happy with the cost please stop the locksmith he will cease work immediately and will take payment for the work done thus far.
We accept invoice on a 30 day term, Debit/Credit Card/Cash in person we currently cannot accept card online or via the phone. WE CANNOT ACCEPT CHEQUES.
If the work involved requires a quote this shall be sent formally via email for you to approve. Should the quote be above £1000 a deposit of 50% will be required before parts are ordered.
Failure to make payment when required will result in legal action being taken inline with Gov Guidelines
Due to the continuing risk of Covid-19 we request all customers follow Government guidelines. wear facemasks when in enclosed spaces with our locksmith, wipe down all surfaces with antibacterial wipes/spray which are likely to be touched by the locksmith before arrival. If you or anyone in your premises is displaying symptoms or have a positive PCR/LFT test or been told to isolate please contact us immediately to rearrange appointment. The knock on effect should our locksmith contract Covid-19 will be catastrophic not only to their health but also our other customers (many are elderly) and also to our business and livelihood. if at any point during the appointment the locksmith feels that Covid symptoms are being displayed he will cease work immediately, this is to protect himself and the customer an invoice will be raised for the works carried out with a further charge for a revisit should the job not be completed. Should you knowingly have covid-19 and put our locksmith at risk by not informing us before hand. we would seek legal action in the form of compensation for loss of earnings for the time lost.
Our locksmith is fully vaccinated inc the booster, carries out lateral flow tests daily, wearing a mask and using hand sanitiser regularly (before and after each job as a minimum) as well as wiping down the surfaces which have been touched. Should at any point the locksmith display symptoms they will take the necessary precautions so to not put our customers at risk. Should our locksmith contract Covid-19 we will inform you directly as well as report it through track and trace. hopefully something that never has to happen.
If you feel the locksmith isn’t following guidelines or feel concerned please raise this with him immediately.
we all have a part to play in keeping us all safe !